Privacy Policy

MCS Software Ltd. ("MCS Software," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our AI support assistant, or submit a demo or quote request.

This policy applies to our marketing website and related online services. It does not govern data processed within our installed software products (MicroPay, MicroHR, and TimeClock), which are covered by separate agreements with your organization.

Information We Collect

We may collect the following types of information:

Information you provide

• Demo and quote requests: name, email address, phone number (optional), company details, products of interest, employee count, selected features, and preferred demo date and time.
• Support and sales inquiries: information you send by email or phone when contacting us.
• AI chat messages: text you submit through our website chat assistant when asking questions about our products or services.

Information collected automatically

• Usage and analytics data: pages viewed, referring URLs, browser type, device type, and general interaction data collected through Vercel Analytics.
• Technical data: IP address, approximate location derived from IP, and standard server logs needed to operate and secure the website.
• Theme preferences: your light or dark mode selection stored in your browser.

How We Use Your Information

We use collected information to:

• Respond to demo requests, quote requests, and general inquiries
• Provide AI-powered product information and support through our chat assistant
• Improve our website, content, and user experience
• Monitor website performance, security, and usage trends
• Comply with legal obligations and enforce our Terms of Service

How We Share Information

We do not sell your personal information. We may share information with trusted service providers that help us operate our website and communications, including:

• Email delivery (Resend): to send confirmation and notification emails related to demo and quote requests.
• AI services (OpenAI via Vercel AI Gateway): to process chat messages and generate responses. Chat content is transmitted to these providers for processing.
• Hosting and analytics (Vercel): to host the website and collect aggregated usage analytics.

We may also disclose information if required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

Data Retention

We retain information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Demo and quote request details are retained for sales follow-up and business records. Chat conversations are processed in real time and are not intended to be stored as a permanent user account history on this website.

Cookies and Similar Technologies

Our website uses cookies and similar technologies for essential functionality, analytics, and preference storage. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Security

We implement reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To make a request, contact us using the details below. We may need to verify your identity before responding.

Third-Party Links

Our website may link to third-party sites such as video tutorials or social media. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Children's Privacy

Our website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children.

International Transfers

Your information may be processed in countries other than your own, including where our service providers operate. We take steps to ensure appropriate safeguards when information is transferred internationally.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were last made. Continued use of the website after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• MCS Software Ltd.
• 91 Cascade Road, Cascade, Trinidad, W.I.
• Phone: 1.868.235.4627
• Email: info@mcssoftware.biz